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Commuter Krewe's Emergency Ride Home (ERH) program is a free reimbursement for a ride home from work or school in the event of a qualified emergency.

The ERH program is for commuters in EBR, WBR, Ascension, Livingston, and Iberville parishes using a green mode to travel to work or school; such as carpooling and vanpooling. Before requesting a reimbursement, review the short list of eligibility requirements listed below.

An Emergency Ride Home is available to those who:

✓ Are enrolled in Commuter Krewe prior to the emergency.

✓ Have a completed Commuter Krewe profile with home and work or school locations.

✓ Are recording at least five clean (carpool & vanpool) trips per quarter to work or school.

In the event of a qualified emergency:

  1. Find and arrange transportation for your ride.

  2. Pay for the ride and keep the receipt.

  3. Submit your reimbursement receipt to info@commuterkrewe.la within 3 days of the emergency for review and approval.

Questions? Check out the FAQ’s below for more details.

FAQs

  • Commuter Krewe's Emergency Ride Home (ERH) program is a free reimbursement for a ride home from work or school in the event of a qualified emergency.

  • The ERH program is for commuters in EBR, WBR, Ascension, Livingston, and Iberville parishes using a green mode to travel to work or school; such as carpooling, and vanpooling.

    Before requesting a reimbursement, review the short list of eligibility requirements listed below.

  • Reimbursement is based on the receipted fare up to $75 per trip. Tips cannot be reimbursed.

  • Qualified emergencies are unexpected personal illness/emergency, unexpected immediate family illness/emergency, transit route/cancellation, or unscheduled overtime/early dismissal at your supervisor’s request, which cause you to be unable to use your regular mode for the trip home from work or school. 

    Should a carpool/vanpool driver have a qualified illness/emergency causing them to leave work early or unexpected overtime causing them to stay late, the rider(s) can utilize the ERH program.

  • Trips like personal errands, non-emergency medical appointments, business-related travel, and working overtime without a supervisor’s approval. Any situation known about prior to commuting on the day of the ERH will not qualify.

    The ERH program can not be used when a commuter has an issue finding transportation for the trip home on a regular basis. It also does not cover a ride to work or school. Please contact us for clarification on qualified emergency situations.

  • You may be taken to your home, child’s school/daycare, medical facility, or to your vehicle if it is parked at a park and ride lot. Trips can include several stops, such as to your child’s school, a medical facility, and then home.

  • You may use the ERH program a maximum of four (4) times per calendar year.

  • Once we have received your emergency receipt, please allow up to 30 days to receive your reimbursement. Reimbursement may also be in the form of an e-Visa gift card.

  • You are responsible for the initial payment of the ride. 

    Please note: The ERH program is NOT to be used to access emergency medical care in lieu of an ambulance or other appropriate medical transport service for work-related injuries.